RETURN AND EXCHANGE POLICY

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• TeeActical wants every customer to feel confident and satisfied with their purchase. We proudly stand behind the quality of our products and aim to make the return or exchange process as clear and fair as possible. 

TeeActical gladly offers exchanges for products that are not personalized. Return labels are not provided for standard returns or exchanges. However, TeeActical will ship the exchanged item back to you at no additional cost. Return postage is provided only for items returned due to defective merchandise or an error caused by TeeActical. Postage is not refunded for returns related to personal preference, dislikes, or sizing issues. If your item is defective or contains an error, please refer to the Defective Items section below for further details.

Eligibility Requirements

• To qualify for an exchange, items must be:

1. In brand‑new condition
2. Unworn and unwashed
3. With hang tags attached (if applicable)

Please follow the washing instructions included with your product. Items damaged due to improper washing are not eligible for return or exchange.

All eligible returns will be processed as an exchange for the same item style and must be of equal value.

Example:   A customer orders a Large/XL fitted cap with black print. After receiving it, they realize a Small/Medium would fit better. The customer contacts TeeActical, explains the issue, and provides the new size they are requesting. The customer then returns the original cap by mail. Once TeeActical receives and inspects the item to ensure it meets policy requirements, we will ship a Small/Medium fitted cap back to the customer at no additional cost. 

How to Initiate an Exchange

• Customers must contact TeeActical within 30 days of receiving their order to request an exchange. To begin the process, please email us at tee@teeactical.com and include the following:

1. Order number or a photo of your receipt/packing slip
2. The item being returned
3. A brief explanation of the issue (e.g., sizing concerns)
4. The item you would like to receive as the exchange

• A TeeActical team member will review your request. If the return/exchange meets policy requirements, we will provide confirmation and further instructions.

Customer Shipping Responsibilities

• It is the customer’s responsibility to ship the item back to TeeActical. The order number or original packing slip must be included inside the return package.
• Customers may provide the tracking number to help us monitor the shipment and expedite the exchange process. We strongly recommend keeping a record of your tracking number, as transit issues can occur.
• TeeActical is not responsible for shipping issues such as delays, weather‑related delays, or items lost in transit. Any claims must be filed directly with the courier.

Because personalized items are made specifically for each customer, they cannot be placed back into inventory and are considered a loss of goods. For this reason, personalized items are not eligible for return or exchange unless the issue is due to a TeeActical error and falls under what we classify as a defective item.

Personalized items include:

• Any item displaying a badge, personalized text, or custom features requested by the customer
• Any long‑sleeve or short‑sleeve polo

If we make a mistake — such as a misspelled word or an incorrect color — we will correct it and send a replacement at no cost, once the following steps are completed:

1. Notify Us Within 3 Days   Customers must contact us at Tee@teeactical.com within 3 days of receiving their order so we can address the issue promptly.

2. Include the Required Information   Please provide:

• Your order number or receipt
• A brief explanation of the error

3. Attach a Photo Showing the Issue   Please include one clear photo that shows:

• The TeeActical logo on the right sleeve (if applicable)
• The error on the item Both must be visible in the same image.

4. We Review and Confirm Eligibility   Once your message is received, we will review the information to confirm that the item meets our defective‑item criteria. We respond to every customer regardless of the outcome.

5. Return Shipping Label Provided   If the item qualifies, we will provide a return shipping label. The customer is responsible for packaging the defective item and turning it in to USPS.

6. Replacement Sent at No Cost   After we confirm the item has been received, we will produce and ship a replacement at no cost to the customer.

Normal variations in color, placement, or sizing within industry‑standard tolerances are not considered defects.

Normal variations in color, placement, or sizing within industry‑standard tolerances are not considered defects.

Defects May Include:

• Peeling or lifting print that is not caused by improper washing or heat exposure
• Cracked or damaged print upon arrival
• Incorrect color applied compared to what was selected
• Misspelled text or incorrect personalized information
• Noticeable cuts, holes, or tears in the fabric
• Broken or malfunctioning zippers (if applicable)
• Stitching Defects that affect the structure or durability of the garment

If you believe your item is defective:

1. Notify us via email at Tee@teeactical.com within 2 days of receiving the item
2. In your message, please provide the following information and attachment:  

• Your order number or receipt 
• Explain the defected area and include a single photo showing the following:
• The TeeActical logo on the right sleeve (if applicable) along with a clear area of the defected area(s)

* If the defect and logo cannot be captured in one image, please provide us with two (2) separate images of these features. *

Once your message is received, we will inspect the photo and verify the defected item is eligible for return. 

We will provide our customer with a return shipping label. The customer is responsible for packaging the defected item and turning the item over to USPS. 

Once we confirm the item was received, we will send our customer a replacement at no cost. 

Please contact TeeActical at tee@teeactical.com if you would like to return, exchange an item, or have any questions.