Frequently Asked Questions

---

Almost all of our product listings include a "Add Personalization" tab located above the Add to Cart button where you can enter your specific personalization. Almost all features on the item are 100% customizable to fit your needs!

Absolutely! We can incorporate your specific badge on any item that already includes a badge as one of the customizable features. For items that do not include a badge option, we offer a small add‑on fee to include this personalization. 

 There are two easy ways to send us your badge image: 

1. Email it us at tee@teeactical.com and reference your order number.
2. Etsy Message: Open a message on Etsy and upload your image using the image‑upload button located at the bottom left of the screen. 

Absolutely! We offer an add‑on option to include printed patches or a design on one or both sleeves. This add‑on allows us to gather all the necessary details for your design, including the image itself. It must be purchased together with your apparel item(s) so we can link everything correctly on our end.

To include this feature, please click on the following link:  Add Patch to Item(s)

Yes! All orders receive a tracking number as soon as the shipping label is created. You can track your order by logging into your account or by using the tracking number provided in your shipping confirmation email.

Yes, we do! TeeActical offers full support for large and department‑level orders. Whether you’re outfitting a team, an entire unit, or multiple divisions, we can accommodate bulk quantities with discounted pricing, streamlined processing, and agency‑friendly documentation.

For large orders, you can submit your details through our Large Order Request Page, where we gather everything needed to prepare an estimate or invoice and move your order forward efficiently.

All items are made to order. Depending on quantity and complexity, typically custom items ship within 10 days. 

• Bulk or agency orders require additional time and turn-around time will vary
• Non-Customized Items ship within 3-4 days. 

• We currently use high‑quality ink transfer, which provides a long‑lasting, fade‑resistant finish when washed properly, for any colors that are not hydrographic (gold, silver, reflective, etc.). For hydrographic colors, we use Professional Transfer Film, selected for its durability, clean detail, and strong wash resistance.
• For headwear, we use 3D 600mm Transfer Material, which delivers a premium raised finish that stays crisp and long‑lasting with proper care.
• At this time, we do not offer embroidery.

To ensure your apparel stays long‑lasting, crisp, and fade‑resistant, please follow these care guidelines:

• Machine wash cold
• Turn garment inside‑out before washing
• Tumble dry low or hang to dry
• Avoid bleach, fabric softeners, or high‑heat drying
• Do not iron directly over printed areas

Proper washing will help maintain the durability of our high‑quality ink transfers, Professional Transfer Film, and 3D 600mm headwear materials.

TeeActical gladly offers exchanges for products that are not personalized.

If there is an issue with your custom item, please reach out to us within 2 days of receiving your item so we can help resolve it quickly.

For additional information regarding returns, exchanges, or defective items, please refer to our Return & Exchange Page. https://teeactical.com/returns-and-exchanges